Legal Disclosures &
Governance

DigitalArmorSystems ("we," "us," or "our") is committed to protecting your privacy in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, submit project briefs, or engage our services.

1.1 Data Controller. The data controller responsible for your personal data is DigitalArmorSystems, registered at ul. Bobrowskiego 3/7, 02-378 Warszawa, Poland. For all privacy-related inquiries, please contact us at [email protected].

1.2 Data We Collect. When you submit a project brief or contact form, we collect your full name, business email address, phone number, company name, project scope details, and any additional information you provide. We also collect standard web analytics data including IP address, browser type, device information, and page interaction metrics.

1.3 Purpose of Processing. Your personal data is processed exclusively for: (a) responding to your project inquiry and providing technical proposals; (b) executing contracted services and delivering project outcomes; (c) maintaining ongoing client communication; (d) fulfilling statutory tax and accounting obligations; and (e) improving our website experience through anonymized analytics.

1.4 Data Retention. We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Project-related data is retained for a maximum of 5 years following the completion of services. Analytics data is retained in anonymized form indefinitely.

1.5 Data Sharing. We do not sell, rent, or distribute your personal information to unauthorized third parties. Data may be shared with: (a) EU-hosted cloud infrastructure providers operating under GDPR-compliant Data Processing Agreements; (b) payment processors solely for transaction facilitation; and (c) tax and legal advisors as required by statutory obligation.

1.6 Your Rights. Under GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

1.7 Data Security. We implement appropriate technical and organizational measures to protect your personal data, including TLS encryption, access controls, regular security audits, and ISO/IEC 27001-aligned practices. In the event of a data breach, we will notify the relevant supervisory authority within 72 hours.

These Terms of Service ("Terms") govern all digital services, software deliverables, and engineering advisory packages provided by DigitalArmorSystems. By engaging our services, you agree to be bound by these Terms.

2.1 Scope of Engagement. All services are governed by explicitly contracted Statements of Work ("SOW") executed between the Client and DigitalArmorSystems. Each SOW defines the specific deliverables, timelines, investment amounts, and acceptance criteria for the engagement.

2.2 Intellectual Property. Upon complete settlement of all agreed commercial invoices, DigitalArmorSystems assigns all worldwide intellectual property rights in client-specific software deliverables, design tokens, source code repositories, and digital assets directly to the Client. No recurring license dependencies or royalty obligations apply.

2.3 Payment Terms. Unless otherwise specified in the SOW, payments are structured as follows: (a) 50% upfront upon SOW execution; (b) 50% upon final delivery and acceptance. All invoices are payable within 14 calendar days. Late payments incur a 1.5% monthly administrative fee.

2.4 Delivery & Acceptance. Upon delivery of completed work, the Client has 5 business days to review and provide acceptance or request reasonable revisions. If no response is received within 5 business days, the deliverables are deemed accepted. Additional revision rounds beyond the agreed scope are billed at €120/hour.

2.5 Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 3 years.

2.6 Limitation of Liability. DigitalArmorSystems' total aggregate liability under any SOW shall not exceed the total fees paid by the Client under that SOW. We shall not be liable for indirect, incidental, or consequential damages.

DigitalArmorSystems uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior patterns. This Cookie Policy explains how we use these technologies.

3.1 Essential Cookies. We use strictly necessary cookies to ensure the basic functionality of our website. These cookies enable core features such as session management, security tokens, and your cookie consent preference. These cookies do not require consent under the ePrivacy Directive.

3.2 Analytics Cookies. We may use analytics cookies to collect anonymized information about how visitors interact with our website, including pages visited, time spent on each page, and traffic sources. This data helps us improve our website performance and user experience.

3.3 Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair the functionality of our website. Your cookie consent preference is stored in localStorage and persists until you clear it.

3.4 Third-Party Cookies. Our website may contain embedded content (e.g., Google Maps) that sets its own cookies. We do not control these third-party cookies. Please refer to the respective third-party privacy policies for more information.

DigitalArmorSystems is committed to delivering high-quality digital services. This Refund & Reimbursement Policy outlines the conditions under which refunds may be issued.

4.1 Pre-Project Cancellation. If you cancel a project before any work has commenced, you are entitled to a full refund of any advance payment within 14 business days. Cancellation must be submitted in writing to [email protected].

4.2 Partial Work Completed. If a project is cancelled after work has commenced, DigitalArmorSystems will issue a pro-rated refund based on the percentage of work completed relative to the total SOW scope. Completed milestones that have been delivered and accepted are non-refundable.

4.3 Deliverable Dissatisfaction. If you are unsatisfied with delivered work, you must notify us in writing within 10 business days of delivery. We will make reasonable efforts to remedy the issue at no additional cost. If we are unable to meet the agreed acceptance criteria after 2 revision rounds, you may request a partial refund proportional to the unsatisfactory deliverable.

4.4 Non-Refundable Items. The following are non-refundable: (a) completed and accepted milestones; (b) third-party software licenses procured on your behalf; (c) domain registration and hosting fees already paid; (d) administrative and consulting fees for work already performed.

4.5 Refund Processing. Approved refunds are processed within 14 business days to the original payment method. You will receive email confirmation once a refund has been initiated. DigitalArmorSystems reserves the right to deduct reasonable administrative costs from the refund amount.